WHERE IS MY ORDER?

POSTED BY JARED BURNS, 31 MARCH

Please keep an eye out for your order confirmation email, which will be sent to you as soon as your order is despatched. This will contain tracking information and details of the logistics company we use. You can use this information to track you order status online.

Haven’t received your tracking information yet?

Please also check your junk mail box as emails can get caught up as junk sometimes.

If you still can’t find it please contact us.

help@turquoise.co.uk
01322 837 685
Lines are open from 9:30am to 5:00pm.

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HOW CAN I TRACK MY ORDER?

POSTED BY JARED BURNS, 31 MARCH

A confirmation email will be sent to you on the same day your order is despatched. This email will contain tracking information and details of the logistics company we use. You can use this information to track you order status online.

Haven’t received your tracking information yet?

Please also check your junk mail box as emails can get caught up as junk sometimes.

If you still can’t find it please do contact us.

help@turquoise.co.uk
01322 837 685
Lines are open from 9:30am to 5:00pm.

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HOW DO I CHANGE MY ORDER?

POSTED BY JARED BURNS, 31 MARCH

Please contact our customer services and a member of the team would be happy to amend your order.

help@turquoise.co.uk
01322 837 685
Lines are open from 9:30am to 5:00pm.

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HOW DO I CANCEL MY ORDER?

POSTED BY JARED BURNS, 31 MARCH

Sorry its not worked for you.. We’d like to hear about what went wrong and If there is anything we can do to to help please let us know.

email us or speak to us and we would be happy to help.

help@turquoise.co.uk
01322 837 685
Lines are open from 9:30am to 5:00pm.

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WHICH PAYMENT METHODS DO YOU ACCEPT?

POSTED BY JARED BURNS, 31 MARCH

We accept all major credit cards and PayPal. You can make payment through our safe payment gateway checkout or over the phone – whichever suits you.

To place your order over the phone please call 01322 837 685.
Lines are open from 9:30am to 5:00pm.

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HOW CAN I CONTACT YOU DIRECTLY?

POSTED BY JARED BURNS, 31 MARCH

You can call us on 01322 837 685.
Lines are open from 9:30am to 5:00pm.

Don't like to talk? You can contact us via email at help@turquoise.co.uk

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CAN I PLACE AN ORDER OVER THE PHONE?

POSTED BY JARED BURNS, 31 MARCH

Yes of course. Please call our sales team on 01322 837 685 and we’d be happy to help process your order over the phone.

Lines are open from 9:30am to 5:00pm.

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