WHAT IS YOUR RETURNS POLICY?

POSTED BY JARED BURNS, 31 MARCH

Returns are accepted within 7 days of delivery. All items are to be returned in original packaging and in re-sellable condition.

We are unable to accept returns on assembled items.

If there is a fault or defect with the product we are able to provide spare parts on request.

For further details please read our 'Terms & Conditions' and 'Delivery & Returns’ policies.

Trouble arranging a return? Let us know and we can help arrange this on your behalf.

Please direct all return related issues via email to customer services.

help@turquoise.co.uk

We promise our experienced customer service team will help make the returns process as smooth as possible.

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I HAVE A PROBLEM WITH MY ORDER. WHAT SHOULD I DO?

POSTED BY JARED BURNS, 31 MARCH

We are sorry there is a problem with your order. Please contact our customer services and a member of the team will be happy to help.

help@turquoise.co.uk
01322 837 685
Lines are open from 9:30am to 5:00pm.

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GOODS WERE DAMAGED IN TRANSIT. WHAT SHOULD I DO?

POSTED BY JARED BURNS, 31 MARCH

Please email our customer services at help@turquoise.co.uk with details of your order and a brief description of the damage.
Please also attach images showing the damage to the product and the cardboard packaging, as this will be required for us when filing a claim with the couriers.

In certain cases we may be able to offer replacements for damaged parts.

We promise our experienced customer service team will do whatever they can to assist with the issue.

For further details please read our 'Delivery & Returns’ policies.

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HOW DO I RETURN GOODS I NO LONGER WANT?

POSTED BY JARED BURNS, 31 MARCH

Please contact our customer services department via help@turquoise.co.uk with a brief description of the reason for your return.

Our customer services team will help assist with the returns procedure, specific to your request.

Our returns address is:

Turquoise
Unit D1 (Rear of London House)
Thames Road
Crayford
Kent
DA1 4SL

Returns are accepted within 7 days of delivery. All items are to be returned in original packaging and in re-sellable condition.

We are unable to accept returns on assembled items.

If there is a fault or defect with the product we are able to provide spare parts on request.

For further details please read our 'Terms & Conditions' and 'Delivery & Returns’ policies.

Trouble arranging a return? Let us know and we can help arrange this on your behalf.

help@turquoise.co.uk
01322 837 685
Lines are open from 9:30am to 5:00pm.

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WHEN WILL I RECEIVE MY REFUND?

POSTED BY JARED BURNS, 31 MARCH

Once we receive the returned goods your refund will be processed .

If you have not yet received your refund please e-mail our customer service team at help@turquoise.co.uk.

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